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As I read the ten themes it seemed that the ten points covered any question I would have about Social Studies Education. The list covers questions such as how things work? Why they work? It also talks about the institutions we have and why we have them. It seems to me that if you follow these ten topics as a teacher you shouldn’t have any problem. The list of ten topics within the subject history seemed to be a good standard for teaching.

I found Culture to be the most important of all ten. It seems to be the basis for the other nine. The fourth strand is individual development identity. This is based on culture because culture shapes your identity. In fact, many people are set in their ways and don’t stray from their culture or religion.

One of the philosophies of history was also hit upon when a few of the ten stated that we try to learn from the past so that history won’t repeat itself. Science, technology, and society brings up a good point when asking the question, is new technology better than old technology? This raises a very interesting question. Technology has changed our entire way of life in just a few short years. A good example is cell phones. My professor tonight even mentioned the fact that he talked to his son in Florida during the LSU football game last Saturday and it didn’t cost any extra money because he had free long distance. He said a few years ago he wouldn’t have been able to do that because it would have cost too much.

I felt civic ideals and practices summed up what social studies are supposed to be all about. The subject is taught so that we as teachers produce educated members who understand our democracy. I really feel that these ten strands arise many interesting questions and make many good points.






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Introduction

The name of the company I did my work experience with is J.J.Rhatigans. The company at this time was situated in ‘The Cluid Housing Project’ in Tuam. The work done by Rhatigans is construction of buildings. There is an estimate of 60 workers in this particular project. My choice of work experience civil engineering and this was chosen due to the results of my aptitude tests and interest inventory test.

Diary Day 1

D-Day had arrived! I was on my way to my place of work. My mother drove me into the building site and I must admit I was feeling a bit nervous but nothing too stressing. I walked to the main office site and met Cathal McHugh, my supervisor for the next few days. My first task was to record the invoices of the previous week into the logbook, it was hard to get used to but once I had a few done I was flying. This job was the longest job to do in the office so it kept me busy until the one o’clock break. The canteen would have to be the highlight of the day because as you can imagine it was full of men from all over the country each and every one of them having a slag.




When break ended it was time to get back to work. Cathal commented on how fast I did the invoices as it usually takes him longer. My next job was to check the deliveries and make sure that the quantity and quality was right before I stored them in the office. I then went into the office and looked at the plans of all the houses with Cathal and he explained all the differences between all the houses. He then introduced me to some of the top men on the site. One was the foreman of the site, Vincent Holland. We had a laugh and I felt good as he was the boss and I got on great with him. The finished at five and my mother collected me at ten past five I got home at around half five. I was happy with my progress on the first day even though it was a bit slow. I looked forward to the next day.

Day

On this day I arrived in at ten to nine as my day started at nine. Cathal, again, was awaiting my arrival so he could assign me to my new task for the morning. My task? To count and record all the plant owned by the company. When I was finished walking the site I came back to the office and recorded this information into the plant owned book and Cathal complimented me on my good work and I felt good about myself. Lunch arrived and again the canteen was the place to be! After lunch I had to ring Mattest in Dublin to ask them to fax the results of a cube test carried out three days previous. The man that I was talking to was funny and had a strange version of the Dublin accent. I felt even better about myself as had used communication skills on the second day of the job. Five o’clock rolled around and of I was home again. I was feeling more confident every time I did a task. I didn’t mind going in the next day.

Day

I arrived in at nine o’clock and started the day with a plant check on barriers, which had just arrived. I recorded this information into the plant book and straight away Cathal asked me to help him take a cube test of the concrete being used. When we finished this, earlier test cubes had to be opened and cleaned, so Cathal and I got cleaning the cubes. Break came and once again ‘the craic was 0’ in the canteen! After lunch I removed the concrete cubes we made earlier and placed them into a special tank set at a certain temperature so the shape and condition of the cube wouldn’t change. Eventually the time to kick off the hardhat, safety boots and vest came and I arrived home by car at around twenty past five. This day was a bit boring as at times I had nothing to do but the laugh in the canteen made it worthwhile. Was happy enough to go in for the last day.

Day 4

This was the final day and I arrived in at nine. My task… square foundations for the blocklayers so progress could start on building the houses. The craic was good today as I was working with a fellow from college who was still doing his studies. Squaring the foundations took most of the day and I finished my final day on a high. After I had said m goodbyes I went home at around five o’clock and I was wrecked tired so I went straight to bed. The week was excellent and went well. Enjoyed the work experience

1) It was a worthwhile experience as I learned what civil engineering was like.

) I need to consider a different choice of career.

) Yes, I learned good social and communication skills. For example when I was in he canteen having the craic with the rest of the workers and in the office answering the phone and ringing companies for results of tests.

4) I enjoyed the work experience but I honestly would like to finish school while I can and consider my future, as the world of work is a big step from second level education.

5) Yes, because now that I know, I will have to work some day and having good results in my studies and exams ensure that I ascertain a good job.

6) Yes I discussed college with a student who was doing a civil engineering course for four years and what he said about college made me think about my life and what I would like to do in the future



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Time is passing very quickly, so each second must be invested into my development in such way that I will benefit in future. In fifteen years time I see myself as a business lady, who is successful and professional in business matters. I will be managing medium sized company, specialized on producing dairy products. My plant will be equipped with the best production line, so company products will be of high demand at our country as well as abroad. Also I will take great part in social development of my country. So I will pay great attention to young generation and try to organize different parties and charities. I am also sure I will not lose my interest at sport, so I will be attending fitness clubs to be healthy and in good shape. And of course in future I will have small family. The business world of the 1 century will be both fast changing and truly international. In this highly competitive environment successful business leaders will require good educational background that gives them the skills needed to turn the new threats of the global market into valuable opportunity for their organization or country. The education system of United Kingdom is well known and respected all over the world. There are many reasons why I have decided to enter this university, one of them is that by getting good knowledge of modern business and economy I will be able to built my future carrier and help my country to become highly competitive and developed, and to enter new markets.

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MONET mania came home this week as an exhibition which brings together the largest collection of the Impressionist master’s paintings of water lilies opened on Thursday at the Musee de l’Orangerie in Paris.

Unlike the recent blockbuster show in London, which concentrated on the 0th-century works, the new Paris exhibition focuses exclusively on Monet’s paintings of the white water lilies in his garden at Giverny, a subject which obsessed him during the last 0 years of his life as he battled encroaching blindness to capture their shimmering beauty before it was too late.

It is a unique event which could only happen at the Orangerie as the exhibition’s centre-piece, the majestic eight-panel mural of water lilies which Monet gave to the state in 1, is actually built into the curved walls of the museum itself and cannot be moved. The mural, which is the crowning achievement of the water lily paintings, is crucial to understanding their development and the show offers art-lovers the final chance to see it for some time as the Orangerie will close for two years of renovations once the exhibition ends on August .

More than merely a set of paintings, the water lilies make up a true cycle, numbering nearly 50 paintings in various styles and sizes. The Paris exhibition brings together 60, from public and private collections all over the world, from Minneapolis to Munich, Cardiff to Kita-Kyushu in Japan. Particularly impressive are two large compositions which have been lent by the Museum of Modern Art in New York.




Monet began the paintings after creating the celebrated garden at Giverny, with its Japanese bridge and ornamental pond in which he grew the white lilies “as a subject for painting” and where he lived from 188 until his death 4 years later. He became so absorbed by his subject that he would begin as many as 14 paintings at once, all treating the same motif, but each reflecting the shifting light on the lily pond at different hours of the day.

“I am absorbed in my work. These landscapes of water and reflections have become an obsession for me. It is beyond my strength as an old man and yet I so want to render what I feel…” he wrote to a friend in 108 as he began to be troubled by the cataracts which were to leave him nearly blind.

Astonishingly, it is during this period that he produced much of his finest work, despite suffering terrible bouts of discouragement. He even destroyed some panels and almost failed to honour his commitment to his old friend, the politician Georges Clemenceau, to whom he had promised in 118 to donate several paintings to the country.

Monet and Clemenceau were close friends, sharing a love of art and gardening and it was the politician who encouraged Monet to undergo a successful operation in 1 which restored his failing sight, allowing him to continue to paint until his death in 16.

“Paint, paint always, until the canvas is worn out. My eyes need your colour and my heart is happy with you.” Clemenceau wrote to him. As the legion fans of today’s most popular artist flock to this new exhibition in Paris to stand in awe before his depictions of light, water and lilies, many will wish they could express their love and admiration for Monet as eloquently.





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Affirmative action is a very heated topic in today’s society. Many people are afraid to speak out and express how they really feel about this subject for fear if they wish to end Affirmative Action, they will be considered an evil racist. For me, I wish to speak out. Some people the definition of this idea may not be know. What is Affirmative Action? Affirm native Action is the idea of giving special privileges to minorities. Allowing minorities get accepted in colleges and jobs just based on their group. I am opposed to the idea of keeping affirmative action around. Even though I am a female, and this idea is supposed to be beneficial to me, I still feel affirmative action is wrong. Affirmation action has been overused and stretched way too far that the main purpose has diminished. I feel this idea has not helped our society become more equal. It is creating many more problems then it is helping problems. The problems that must be recognized are admitting lesser-qualified people into colleges and jobs, reverse discrimination, and is creating many more inequalities by separating specific groups due to race or gender and giving them special privileges.

Affirmative action leads to admitting lesser-qualified people into colleges and jobs. Minimally qualified is a far cry from equally or best qualifies. This begs the question of whether it is right to admit a student to a college who is minimally qualified, and thus, least likely to succeed. Liberals love to claim, “Minorities are under-represented” in colleges and universities. Based on this under-represented, the playing field should be leveled using racial or gender based quotas. No other criterion-test scores, grades, or experience are acceptable if they don’t result in diversity. To me, this affected me when I was a senior applying for colleges, and will continue to affect me when I am looking to be hired. To think that some kids who are a minority will be able to get into college just because of their race, even if I had a better GPA or test scores. To think I could be denied acceptance to a college or to a job because some minority gets it first. Even if I worked so hard all four years in high school, and have another student, who is a minority, work half as hard, and that student will get accepted into college based on race. Affirmative Action leads directly to lower or even no standards of excellence. The only standard of excellence that has any value under affirmative is skin color, gender, and ethnicity. We are left with minimal and not even average students and employees. Would you want a minimally qualified surgeon, dentist, or pilot?

I also believe that Affirmative Action is reverse discrimination. Some claim that only whites can be racist since only they have power. They say that it is impossible to discriminate against white, even if a program includes whites, or causes them to be under-represented. This certainly sounds like discrimination doesn’t it? Discrimination against innocent whites does nothing to eliminate discrimination against minorities. It only creates one more form of discrimination.

Affirmative Action is hurting our society, and creating many more inequalities. The reason for creating affirmative action was to make our society be more equal. But, this idea is actually decreasing equality. Only allowing special privileges for certain groups is not equal. Affirmative action is also creating more problems that can be avoided if this idea was no longer in use. Discrimination is costly. Government agencies throughout California spend millions of our dollars for costly bureaucracies to administer racial and gender discrimination that masquerade as “affirmative action”. This money could be used for police and fire protection, better education and other programs-for everyone!






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About BT

Name British Telecommunications

Business Telecommunications, Telephones, Lines for transferring data

Customers The public (Anyone wishing to communicate through a range of media)




Location Nationwide

Mission Statement

Our ambition is to be the best provider of communications services and solutions for everybody in the United Kingdom and for corporate customers in the rest of Europe, with global reach through partnerships

Social Mission Statement (BT Better World)

We aim to be at the heart of the information society - in which everyone irrespective of nationality, culture, ethnicity, class, creed or education has access to the benefits of information and communications.

Customer Care

Customer care is the care, service and attention that a company shows to their customers. Customer care has become extremely important in BT because they believe over the last decade organisations that rely on a standard of service, which encourages their customers to come back is of the up-most importance. In an extremely competitive marketplace especially now with Internet businesses customers have more than enough choice usually. An excellent degree of customer service may be the only aspect of a company, which differentiates them from a competitor. Customer service involves looking at the organisation from the customer’s point of view and most systems and practices in the firm are customer driven. BT now are a customer centric company, which means everything they do in their service is geared towards the customer. BT have a separate customer service department which deal specifically with helping and dealing with customer complaints or queries. Slogans like customer is king, customer is always right and customer comes first is customer care at its extreme. However the essence of customer care is that if the service, assistance and attention shown to the customer are second to none then that company will have the upper hand in competing in business

BT ‘s External Customers

British Telecom in the United Kingdom serves twenty-one million customers with more than twenty-eight million exchange lines. These telephone lines are used by businesses, consumers and used by other service providers. Businesses and other telecommunications companies use approximately eight million of these lines; the remainder are residential customers mostly as their telephone lines in their homes. BT has one of the largest commercial customer bases in the UK. Basically BT’s main customers are anyone who wants to communicate through a wide range of communication options. Whether it being residential (i.e. friends at home) or business (i.e. ranging from a secretary, to call centres, to businesses online). BT has a wide range of customers however essentially as nowadays the majority of the population will have use of a telephone BT’s customers are possibly everyone

Customer service will be extremely important to BT’s customers, as communication has become so important in today’s world. Many people now believe that their phone is a necessity. Residential customers will expect the same level of service as businesses. Many businesses would completely come to a stand still if their communications were down for example call centres, Internet services, offices. Mostly all modern businesses would certainly be badly affected without communication exchange lines. This contributes to BT’s customers relying on them for an excellent, unparalleled degree of service. If their company’s communications were severed they would be already unsatisfied with the service and expect it rectified immediately. As there is also competition in the market such as NTL/Cable BT must ensure that their service is without fault or some customers may change providers.

BT Internal customers

BT believes that their employees are critical to their success .BT have stated that research shows that the way a company treats its employees influences customer decision making. They believe a reputation as good employers will help them win and retain customers. BT aim to attract, recruit, develop and motivate the best people. In BT improving the quality of service to external customers starts with the quality of service that employees of the company give each other. For example in BT, team managers and office workers may not interact with customers, however BT believe their customers are the BT engineers who work with the external customers (i.e. the public). If the team leaders and office staff give their fellow employees an excellent quality of service the benefits of excellent customer service will then be passed to the external customer (the public).

Stages of Effective Care Strategy

1. Keeping the customer connected

When BT are late installing a service they will immediately divert all of the incoming calls to an alternative fixed or mobile phone free of charge.

The failure to repair a customer’s service is compensated with a rebate

. BT’s promised time

BT also has promised times according to the agreed installation of a service and the date of when the call allowance begins; it is basically a next day service.

From the date of the fault being reported the rental rebate will start two days afterwards

Customer Care Strategy

British Telecommunications follow their strategy through their customer service mission statement “ To provide a great service experience at every customer contact on behalf of our BT partners “. They state their values as Customers are at their heart, they aim high their goals are clear, they deliver, they are “one team”. They state that customer satisfaction is their number one priority for the BT group. Customer service is at the heart of their retail strategy and right at the heart of everything they do in customer service.

BT also have a customer service guarantee, stating that they value the customer and that’s why they aim to provide a service they can trust and depend on and a commitment to help them in the unlikely event that they have a problem with their service. BT guarantee’s is that if the customer is experiencing difficulties with their service they will make it their priority to keep the customer connected by offering to divert their incoming calls to a number of their choice. Alternatively they can claim fixed rate compensation.

BT’s Promise to their customers

· To supply the customer’s service on time

· To repair the customers service on time

· To keep appointments with the customers

· Not to disconnect the customers service by mistake

Monitoring Quality, Costs and time

BT monitor their quality of work through many different ways however the customer facing engineers for example do so through Event-Driven Customer Service Measures (edcsm’s). They are used to measure BT customers satisfaction with their recent contract with BT. Major business edcsm is a monthly continuous survey of BT’s fault repair and provision of service shortly after individual faults and orders have been closed. Major business edcsm gives a monthly track of overall satisfaction with BT’s fault repair and provision of service and the key issues that drive overall satisfaction.

BT sees the time and costs creating an effective customer care package as an investment. They believe the time and money spent on recruiting competent staff; training the staff and maintaining their staffs knowledge of customer care is worthwhile. The time and money spent now will be an investment, as customers who are satisfied with the excellent service will come back to BT time and again. This will build a substantial customer base through the initial customers and through new customers joining BT by means of recommendations. Also as the staff are effectively trained they can deal will customer complaints and problems efficiently and effectively. This saves time and money and in the long run the investment now should be returned in sales figures, as BT will have a customer base larger than their competition.

Customer Rapport

When a fault is reported to BT the engineer will be sent as soon as possible to resolve the problem. However when a BT employee call at people’s houses they have certain rules to adhere to which is extremely important for the customer to know and the employee to know. For example when BT people call at your house they will not normally do so without an appointment and they will always carry identification.

These two facts act as a security measure for the customer.

Also recently all BT employees who meet customers will carry identity cards. These cards incorporate security features, which make them very difficult to forge or tamper with. BT also gives advice to the customers on how to check the person at their house. There is a phone number BT give their customers that they can call to verify the number on the identity card. They can also ask to see the card at any time that the employee is on their premises. These security measures act as a customer relationship built on trust and that the customer is kept safe and secure and that the job will be done well by a professional.

BT believes that improving their processes; systems and products are important elements in improving customer satisfaction. However they believe the vital ingredient, which sets them apart from their competitors, is the rapport they have when dealing with their customers. BT has compiled ten golden rules for their employees to adhere to when dealing with the customer. These ten rules help the customer feel comfortable with the BT employee and helps build a rapport.

· Be friendly

· Really listen

· Show you understand

· Give the customer the benefit of the doubt

· Don’t be afraid to say sorry

· Don’t leave customers in the dark

· Don’t blame another part of BT

· Take responsibility

· Agree what happens next

· Keep your promises

Maintaining Relationships

BT values the importance of a good relationship with their customers. A good illustration of a relationship between a business and its’ customers is reward schemes.

BT have such schemes as the friends and family calls scheme whereby the customer chooses 5 phone numbers which they think they use most often. (They can also check this with BT). Each the time the customer phones these numbers they will receive a reduced rate. BT also provide free services for their customers such as call minder. This service acts like an answering machine, when the customer is out or unable to answer the phone BT will ask the person phoning if they would like to leave a message. This message is then stored by BT in the customers own personal account and can be received by phoning 1571. Also exclusive to BT customers is 1471 by phoning 1471 the customer will be able to determine who was the last to call. Another free service to BT is call waiting whereby if the customer is dialling a number, which is engaged by pressing and hanging up BT will phone the customer when the engaged line is free again.These are all small services,which help build a relationship with the customer and create loyalty. BT also have price packages to suit all types of customers such as anytime and everyone. These packages offer low rate calls at certain times of the day for example for a fixed price a customer can receive free local calls at the weekend and evenings if this suits.

Handling Complaints

In consultation with the office of telecommunication (Oftel) BT have developed procedures to deal with complaints from their customers.

BT Promises

· To supply the service and repairs on time

· To keep appointments

· Not to disconnect customers by mistake

· It accepts liability if these procedures above are not adhered to

When the promise does not apply

· To some services

· If a customer won’t allow entry to premises

· If circumstances are beyond the control of BT

· If the customer breaks their promise (Where BT can suspend their service or end its agreement and refuse to provide the service to the customer again)

BT’s customer service advisors aim to resolve the problem or complaint as quickly as possible and if possible during the phone-call. They will also agree a course of action they will take with the customer.

As many people are reluctant to come forward with a complaint BT do not mind if someone else makes the complaint for the customer. However when this is the case the customer must confirm they are doing so on behalf of a friend as to protect the customer’s privacy and security details.

If customers are not happy with the way their complaint is dealt with BT give their customers numbers to phone whether it be residential customers, business customers or payphone customers. These numbers are for the customer service managers.

If the customer feels their complaint is still not being dealt with satisfactorily they can ask to consult with a senior manager.

BT also have a complaints review service which will carry out a detailed review of the way the customers complaint has been handled and also try to resolve the problem.

Customers can claim two types of compensation a daily rate, if money has been lost or an exact amount, which has been lost due to not meeting the guarantee if there is an actual financial loss.

Evaluation

I believe BT has an excellent customer care policy for the industry in which it operates. Their customer care strategy is the heart of their retail strategy. This means that the whole nature of BT and its business is geared towards the customer. That their retail strategy’s main aim is not about buying and selling or market share but their customer’s satisfaction. They truly believe that their customer service policies will be an investment, which in turn will gain massive dividends for the company.



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